Shipping Policy

Seller responsibilities

• Ship within the timeframe stated on the listing (default: 2 business days after payment).
• Use tracked shipping and select the carrier used.
• Upload the tracking number promptly — the buyer is notified automatically.
• Package items securely, appropriate to their value and fragility.

Local pickup

Where a listing offers local pickup, arrangements are coordinated directly between buyer and seller via in-app messaging.

Delivery confirmation

Delivery can be confirmed by carrier tracking, by the buyer marking the item received, or by admin review. Confirmed delivery starts the buyer protection period — see our Buyer Protection Policy.

Lost or delayed shipments

If tracking shows no movement or delivery confirmation for an extended period, the order is flagged for admin review rather than automatically completed — see our Fees & Payout Policy for how this affects payout timing.

Shipping insurance

Some shipping options include carrier insurance, shown at checkout. Sellers are encouraged to insure higher-value items.

Draft — not legal advice. This page is a starting template only and has not been reviewed by a lawyer. Obtain review from a qualified New Zealand lawyer before relying on it in production.