Buyer Protection Policy

The buyer protection period

After an order is marked delivered, you get a buyer protection (inspection) period — 48 hours by default, shown on your order — to check the item and raise any issue before the seller becomes eligible for payout.

During the inspection period you can

• Confirm the item is as described and acceptable.
• Report that the item is not as described.
• Report suspected counterfeit goods.
• Report damage.
• Report missing or incorrect items.
• Request a full or partial refund, with supporting evidence.

If no dispute is opened before the inspection period ends, the order is treated as accepted and the seller becomes eligible for payout.

What isn't covered

• Buyer's remorse after the inspection period has ended.
• Damage caused after delivery.
• Items correctly described but not to the buyer's subjective taste.

Authenticity

Wots TCG Vault NZ does not independently authenticate items unless graded by an official third-party grading company. See our Authenticity Policy.

Draft — not legal advice. This page is a starting template only and has not been reviewed by a lawyer. Obtain review from a qualified New Zealand lawyer before relying on it in production.