Cancellation Policy

Before shipment

A buyer may request cancellation any time before the seller marks the order shipped. We may approve a full refund if the seller has not shipped, the order is not in dispute, the payment is refundable, and no fraud or abuse indicators exist.

After shipment

Cancellation is generally not available once an order has shipped. If there is a problem with the item you receive, open a dispute during the buyer protection period instead — see our Buyer Protection Policy.

Seller-initiated cancellation

Sellers may only cancel an order in exceptional circumstances (for example, the item was damaged or lost before shipping), and such cancellations are subject to admin review.

Draft — not legal advice. This page is a starting template only and has not been reviewed by a lawyer. Obtain review from a qualified New Zealand lawyer before relying on it in production.